Open source · self-host free forever

Run support like the calmest animal in the room.

CapyDesk is the open-source ticketing & helpdesk platform that unifies email, chat, phone, assets, RMM and AI — for IT, internal helpdesk and customer service teams alike.

Start free $ self-host it
✓ Free forever, self-hosted ✓ No freemium paywalls ✓ No credit card
capydesk · inbox
// hero illustration
capybara at the front desk, headset on,
tickets & chat bubbles floating around
AI
Suggested reply ready
drafted in your voice · 0.4s
SLA on track · 1h 12m
Trusted by support teams at
Northwind Meridian IT Foundry Cedar & Co Helio Labs
ONE QUEUE TO RULE THEM ALL

Every request, in one calm inbox.

Email, chat, calls and web forms land in a single shared queue with full context, so nothing slips through the reeds.

✓
Smart queues & routing
Auto-assign by team, skill, priority or round-robin.
✓
SLA timers & escalations
Policies that pause, breach-warn and escalate on their own.
✓
Automations & macros
No-code rules and one-click replies for the repetitive 80%.
✓
Collision detection
See who's typing so two agents never reply at once.
capydesk · tickets / open (24)
// product UI — three-pane ticket view
list · conversation · context sidebar
(SLA timer, asset card, AI panel)
CONNECTED TO YOUR STACK

Six ways CapyDesk meets your team.

Every channel and tool your agents already use — unified into one tidy burrow.

Email

Turn any shared inbox into a tracked queue — threading, signatures and forwarding handled.

Live chat

Drop a widget on any site or app. Conversations become tickets the moment they get tricky.

Phone & voice

Inbound calls, callbacks, IVR and recordings — every conversation logged to the ticket.

RMM

Monitor, patch and remote-control endpoints from the ticket. Alerts open tickets automatically.

Asset management

A live CMDB of every device, license and warranty — linked to the people who use them.

Capy AI

Drafts replies, summarizes threads, triages and answers from your knowledge base.

// illustration
capybara wearing tiny glasses, reading a
thread while AI drafts the reply beside it
CAPY AI

An AI teammate that's actually housebroken.

Capy AI sits inside every ticket — suggesting, never sending without you. Bring your own model or run it fully on-prem.

✓
Drafts replies in your team's voice from past resolutions and tone.
✓
Summarizes long threads into a two-line catch-up on handoff.
✓
Auto-triages & routes by intent, sentiment and priority.
✓
Answers from your knowledge base with citations agents can verify.
ASSETS & CMDB

Know every asset, down to the warranty.

A living inventory of hardware, software and licenses — kept in sync via the RMM agent and tied to the tickets and people involved.

✓
Full hardware & software inventory of devices, specs and installed software.
✓
License & warranty tracking with renewal reminders before they lapse.
✓
Asset-to-ticket history — see every incident a device has ever had.
// illustration
capybara inventorying a neat shelf of laptops,
clipboard in paw, asset tags on each
OPEN BY NATURE

Free to self-host. Yours to inspect.

CapyDesk is AGPL-3.0 licensed and built in the open. Run it on your own hardware forever, read every line, and shape the roadmap — no per-seat tax, no lock-in.

Star on GitHub Read the docs
14.2k
GitHub stars
480+
contributors
AGPL-3.0
license
~/capydesk
# up and running in one command
$ git clone https://github.com/capydesk/capydesk
$ cd capydesk && make install
✓ web running → http://localhost:8080
✓ worker running
✓ postgres healthy
🦫 CapyDesk is ready. Go make someone's day.
PRICING

Start free. Scale when you're ready.

Self-host the whole platform for $0, forever. Add support or let us run it for you.

Community

For teams who run their own infrastructure.

$0/ forever

self-hosted · unlimited agents

Get the source
✓ Unlimited agents & tickets
✓ All channels: email, chat, phone
✓ Asset management & RMM
✓ Bring-your-own-model AI
✓ Forum support on RepublicOfIT
✓ No freemium paywalls — ever
Most popular

Support

Self-host with a safety net and SLA-backed help.

$8/ agent / mo

billed annually

Start free trial
✓ Everything in Community
✓ Priority email & chat support
✓ SLA-backed response times
✓ Guided onboarding & migration
✓ Security advisories & LTS builds

Cloud

We host, secure and scale it — you relax.

$19/ agent / mo

billed annually

Start free trial
✓ Everything in Support
✓ Fully managed & auto-updated
✓ 99.99% uptime SLA
✓ SSO / SAML & SCIM
✓ Encrypted with daily backups

Questions, answered.

Yes. The full platform — every channel, asset management, RMM and bring-your-own-model AI — is AGPL-3.0 licensed and free to self-host forever, with no freemium paywalls, with unlimited agents. You only pay if you want commercial support or our managed cloud.
Absolutely. We provide importers for the most common helpdesk and ticketing tools, plus a documented API and CSV import. Support and Cloud plans include guided, hands-on migration.
Self-hosted, your data never leaves your infrastructure. Our cloud uses encryption in transit and at rest, daily backups, SSO/SAML, SCIM provisioning and granular role-based access.
Remote Monitoring & Management lets your team watch endpoint health, push patches and remote-control devices straight from a ticket. Monitoring alerts can open tickets automatically, so issues are handled before users notice.
Yes — SSO via SAML and OIDC, plus SCIM user provisioning, are included on the Cloud plan and available for self-hosted deployments on the Support plan.

Ready to herd your tickets?

Spin up CapyDesk in minutes — self-hosted and free, or fully managed in our cloud.

Start free Book a demo